One of the top MSP priorities is helping customers keep their business running smoothly, no matter what happens. For small businesses, where each employee plays a crucial role, losing access to critical corporate data in OneDrive or Exchange can bring operations to a halt.
That’s where SkyKick’s new capability of Cross-User Restoration across Exchange Online and OneDrive for Business comes in, providing MSPs with a powerful tool to ensure business continuity—even in dynamic workforces.
Dealing with the unexpected
Small businesses often face frequent changes, from employee turnover to role transitions and long-term absences. With cross-user restoration, MSPs can seamlessly transfer or reassign critical data—whether it’s files in OneDrive or emails in Exchange—when an employee leaves or shifts roles. This means your clients can continue operating without delays, ensuring that important information remains accessible to the right people, regardless of staffing changes.
Has this form of data loss happened to you?
Imagine a small company with a five-person sales team. One of their top salespeople, Alex, unexpectedly resigns, leaving behind critical client communications, deals in progress, and key documents stored in OneDrive and Exchange. Losing access to Alex’s client emails and sales proposals could jeopardize important deals and lead to customer dissatisfaction.
Without cross-user restoration, the business would face delays in responding to clients or even risk losing deals entirely. However, as the MSP managing their Microsoft 365 environment, you can use cross-user restoration to quickly transfer Alex’s emails and OneDrive files to the sales manager or another team member (Christie). This way, the new point of contact can immediately pick up where Susan left off, ensuring clients receive prompt responses and ongoing deals remain on track.
Available today!
All new and existing SkyKick Partners can take advantage of the capability to do Cross Restorations for Exchange Online, OneDrive for Business and at a User-level. Log-in today to see how you can keep your clients up and running.
