Invested in Partner Success
In the world of SaaS, it seems like all companies talk about their commitment to partner success, but we feel actions speak louder than words. While there are many areas in which we demonstrate our investment in partner success, perhaps the best example is our technical support.
No gauntlet
Much of the rest of the SaaS world may be moving to online contact forms, complicated phone tree menus, impersonal chat apps, and offshore support. At SkyKick we believe partnership means a highly trained technical support team is just a phone call away.
When you call SkyKick Support, you will connect with a technician who is trained to assist with almost any scenario; so you won’t have to explain your issue multiple times and to multiple people. Our world-class, 100% in-house, technical support team is staffed by Product Specialists who are thoroughly trained specifically on Migrations, Cloud Backup, and Office 365. In fact, 90% of requests are resolved on the first call.
“The support engineers are very good at understanding the needs and complexities of every migration. It is not uncommon for us to contact support during the early planning phases of a complex migration to walk through the scenario and confirm we have everything covered and are ready to proceed. It’s that relationship that gives us the ability to give assurances to our clients that we are taking the right approach for a successful migration.”
– Ken Klika, Partner, Sikich
No limits
Our support is not limited to issues or incidents. It’s available for everything from pre-sales scoping and planning consultations to anything else you may need in order to succeed with our products. We impose no limits on call duration and do not have volume quotas for our technicians. This means you’ll receive the help you need, no matter how long you’re on the call or have often you call in.
“SkyKick Support helps us approach every migration with confidence, knowing that we can contact support, not only to resolve issues, but to prepare in advance and plan the most successful migration experience for both the customer and us. Anytime we have run into an issue the team has been right there to step in, help out, and keep the migration moving forward. This is a very different experience from the support we experienced with other migration tools we have used.”
– Logan McCoy, VP Services, CCB
No charge
Some companies will only include a basic level of support at no charge for their largest Partners. However, because we confidently stand behind our products and our partnership, and because our success is fully dependent on our Partners’ success, our free support is offered to every partner. That means whether you’re new to SkyKick or a long–term Partner, a large corporation or a small IT shop, we are just a free phone call away.
Second to none
At SkyKick, our goal is to be second to none in delivering the best Partner experience on our platform. This commitment was recognized in a recent MSP study that found SkyKick Support ranked significantly higher than two competing migration providers. The study reported that:
“The MSPs we interviewed stressed the importance of the quality of vendor support. They felt a partner-centric ISV that offers intuitive tools and backs them up with reliable support is one that prioritizes the success of its partners. Many partners expressed high satisfaction with SkyKick’s support. They cited the vendor’s free and unlimited email and phone support that spans issue resolution, pre-sales and project planning consultation.”1
According to that same survey, 95% of MSPs indicated that they are so satisfied with SkyKick that they are likely to recommend us to a peer.
If you share our belief that knowledgeable, world-class support should be a core expectation in a technology relationship or have ideas on how we can improve to serve your even better, please reach out to your account manager or support team at support@skykick.com.