How Cloud Manager Works

Cloud Manager enables comprehensive administration of Microsoft 365 services with multi-tenant and cross-portal automation through built-in connectors to Microsoft services and modules. Instead of hopping between admin portals and PowerShell, Cloud Manager empowers Help Desk technicians to easily administer hundreds of support tasks for Microsoft 365 and other SaaS across customers. What’s more, engineers can easily create, save, manage, and share PowerShell workflow automation that extends across workloads.

The Microsoft 365 connector includes the Azure AD and MSOnline modules along with six optional modules that cover the breadth of deployment, configuration, management, and support actions for Microsoft 365. These include all PowerShell cmdlets, including many that can be run immediately without PowerShell expertise. Cloud Manager supports modules for Azure Information Protection (AIP), Exchange Online, Microsoft Teams, SharePoint Online, Security & Compliance, and Skype for Business and connectors for Microsoft Graph, Azure, Endpoint Manager (Intune).

For more information, see Microsoft 365 connectors and modules

Recent events have accelerated an already fast-growing $119B SaaS application market, creating significant management and security challenges for SMBs. However, many MSPs have chosen not to support many SaaS services, if any, beyond Microsoft due to each SaaS service having its own unique management portal to learn and navigate. This makes it difficult to scale, as the more services one manages the more portals there are to learn to fulfill even the simplest support requests.

Cloud Manager provides a central interface for multi-SaaS automation. With pre-built, tested commands that communicate with SaaS application APIs, even the frontline Help Desk can safely and securely run multi-SaaS, pre-authenticated automation through the Command Center.

Cloud Manager offers the capability to connect to and manage devices from within the Cloud Manager interface. This enables coordinated administration of on-prem devices used in hybrid environments.

Cloud Manager utilizes Microsoft IoT Hub and the Cloud Manager Device Agent to facilitate communication between Cloud Manager and the connected device. This lightweight agent is installed on the device and registers the device with IoT Hub to establish and maintain secure communication. It also indexes the supported PowerShell commands on the device allowing them to be run from Cloud Manager. Additionally, by creating a connection to the Sync Server, Partners can build commands that sync to the cloud immediately rather than waiting for the next scheduled sync.

For more information, see Adding connectors to on-premises devices.

RMM tools are typically focused on the remote monitoring and management of on-premises hardware and OS endpoints. And while many can automate some tasks across tenants within that environment, they typically do not scale to support cloud-based applications. Only Cloud Manager can automate and manage both multi-tenant cloud and on-premises endpoints with the ability to easily and efficiently automate tasks across SaaS applications, all from a single interface.

IT Providers can easily leverage multi-tenant capabilities in Cloud Manager to more efficiently monitor, manage, discover, and report on endpoints across customers. Cloud Manager includes a connector to Microsoft Endpoint Manager, which encompasses the convergence of Intune and System Center Configuration Manager (ConfigMgr) and the Device Management Admin Center (DMAC) and Desktop Analytics. Using the cross-tenant capabilities of Cloud Manager, along with its Endpoint Manager connector and over 1,000 built-in cmdlets, you can create automation to standardize endpoint management settings and policies for each customer you add to your support practice, and empower your frontline Help Desk to fulfill support requests related to endpoint management.